Kayako Software Development

Since 2001, Kayako has been providing a range of Help Desk software solutions used by more than 30,000 companies worldwide to streamline their operations. Their current three main products are eSupport - a help desk software package, offering ticketed support and e-mail management, Live Response - a help desk software package with live chat functionality, including real-time visitor monitoring and Support Suite - Live Response and eSupport combined into one solution.

Our team has a wealth of experience using the Kayako software both internally for our own company operations and assisting clients since 2005 when their revolutionary version 3 product offering was launched. We are very active on their forums assisting customers as well as building applications to add on to their existing products such as our BlackBerry Ticket Client for Kayako SupportSuite / eSupport and Windows Mobile Live Support Client for Kayako SupportSuite / LiveResponse solutions.

Installation, Configuration and Upgrade

After purchasing Kayako software, installing it onto a web server is required. If you are not familiar with this, our team can professionally install the software for you onto any compatible server you give us access to including reconfiguration of the web server to suit the software. At the same time or at a later date, we can configure Kayako to work in the way your company requires so that you don't need to read the manual and / or spend time going over each setting.

Major versions of Kayako's software are generally released once every 6 months with bug fixes released slightly more often. We can upgrade the software for you should you not be familiar with the process leaving you to concentrate on your business.

Installation and upgrade services are charged at $39.95 with any template changes being reverted unless our skin upgrade service is purchased as well. Any additional work such as web server reconfiguration will cost extra. Configuration depends on the amount of work required and based on your needs. Please contact us for more information.

Training

New software to your company can be confusing, even to the most advanced users and you may not have time to trawl through pages and pages of manuals. Our experienced team can provide training solutions via remote screen sharing solutions to help you understand the various functionality of Kayako's software.

Pricing depends on the level of training required. Please contact us for more information.

Code Customisation / Development

Does Kayako not fully meet the needs of your company? Due to Kayako's source code being made available to Owned licence users, we are able to change many aspects of Kayako and the way it works to your needs or add additional functionality.

An area we have a vast amount of experience in is custom reporting solutions. Kayako's inbuilt reports are only basic. Custom reporting solutions can be created to directly connect to the database and pull out the required information. An advantage of connecting directly to the database is that it does not affect your ability to upgrade the software with ease in the future.

Another area we have experience in are LoginShares which allow login information to be shared with a system Kayako is connected to. We can also expand this to session share where if they are logged into the other system, they are automatically logged into Kayako as well. Using our Integration API, we can also fully integrate the customer front side of Kayako into your existing client area to make using the Help Desk as easy as possible for your clients.

Code customisation depends on what work is required. Basic LoginShares are charged at $49.95. Please contact us for more information.

Skinning

Do you want your Help Desk to match your company design or be unique from other Kayako Help Desks? Do you have an existing skinned Help Desk but want to upgrade your version of Kayako and want your skin upgraded to support the latest version? Our alliance partner, Support Skins, can provide these services. Click here to visit their website for more details.